Join Our Team

• Maintain good customer relationships and high level of service.

• Maintain a balanced inventory consistent with the requirements of the service department, shop, retail and wholesale accounts.

• Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.

• Understand and track market pricing and make pricing recommendations.

• Actively participate in promotional activities.

• Maintain effective “point of purchase” displays of literature and/or materials.

• Track “Lost Sales” and report recommended actions based on data.

• Work with outside sales staff to understand customer requirements and satisfaction with the branches service and support.

• Oversee and reconcile all COD parts transactions.

• Develop and maintain a high level of product knowledge.

• Provide daily reporting and all other duties assigned by the Senior Management.

Skills:

• Knowledge of principles and processes for providing customer services.

• Must have excellent oral and written communication and interpersonal skills.

• Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented.

• Must have strong decision-making, problem solving and time management skills.

• Must be ethical in all job related activities.

Qualifications:

• 5+ years of demonstrated successful heavy duty truck and trailer parts operations management.

• A degree in Logistics and Supply Chain Management or other business-related discipline is preferred, but not required.

• Purchasing experience is a plus.

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Bonus Pay